1Are your cleaners insured and background checked?
Yes, we perform criminal background checks and have insurance for all of our employees including our house cleaners, office cleaners and commercial cleaners.
2What areas do you serve?
We service Tampa, St Pete's, Clearwater, Sarasota, Bradenton and Lakewood Ranch
3How many pro's will be cleaning?
If it is a residential house cleaning service, one or two maids. All of our house cleaners are trained to work alone or in a team and in constant contact with us if any problems arise.
For office cleaning and commercial cleaning, we will provide the number of cleaners and cleaning crews required.
4Do I have to be home for the cleaning?
No, in fact most of our clients are out while we perform our house cleaning, so they arrive home to a sparkling clean home. But it is whatever you feel comfortable with. You can be home, come and go, hide a key, meet us there and leave, leave the door open or provide us with a key or code. Just as long as we can get in!
For office cleaning we can clean during office hours or more commonly when everyone has gone home.
As part of our Service Agreement, if we cannot access the property for a scheduled cleaning then unfortunately, we would have to still charge the cleaning fee.
5Can I schedule a cleaning for a specific day?
Yes, you can. Whether it's a single clean, weekly clean, bi-weekly or monthly, our easy online booking system allows you to specify a day and time. For recurring bookings, we will try to supply the same cleaner at the same time and day of the week if you prefer. You can always login to your dashboard and make any changes to this.
6Do I need to do anything before the cleaner arrives?
No, you don't but it is more helpful for the cleaners if items were picked up off the floor and the dressers and kitchen surfaces are free from clutter. The more surfaces we can easily access the better job they will be able to do without disrupting your personal items.
7Who provides the cleaning products and equipment?
There is no need to worry about supplying anything. We provide all of the equipment and cleaning products that have been tried and tested.
8Why is the first house cleaning service important?
The first time we clean your home we like to get it looking it's best again, so we always recommend beginning with a 'deep clean'. The service is a more thorough clean to really get the home back to a high standard. After the initial deep clean then any subsequent cleans will just need a regular clean to keep your house, apartment or office spotless. You should select to have a deep clean when you book.
9Do I tip the cleaners?
Tipping is always appreciated but never expected or required. If you would like to leave a tip, cash is the preferred method, left in an obvious place for the cleaner (usually the kitchen) and clearly marked that it is for them.
Good reviews also really help the cleaners out. It helps us evaluate their performance which in turn, helps them. We always pass on reviews and feedback to the cleaners.
10Where can I leave a review?
Good reviews are important to us and our cleaners. We welcome any good reviews posted on social media. We aim for high standards, and therefore would always prefer to hear about any negative reviews or comments before reviewing so we can have the opportunity to fix any problems before they are posted to online review pages.
11Are pets ok while cleaning my home?
Pets are fine if you are comfortable that they will not bite or attack the cleaners. Secured pets are preferred but not essential, so our cleaners can concentrate on cleaning.
12Can I hire the cleaners directly?
A lot of time, effort and costs has been required to find, interview and train our cleaners. Our Service Agreement states that you agree not to hire our cleaners directly and all bookings will be made with us and not directly with the cleaners. If you still wish to break this agreement, then a compensation fee would need to be paid to us as stated in the agreement.
13Do you clean windows?
The inside of the windows can be cleaned as an additional service. Just select this option when booking online.
14What don't you clean or do?
You can see a list or the standard and deep cleaning services that we offer and also additional services here.
15Do you offer carpet cleaning?
Not at this time but it is something we are keen to expanding into at some point in the future.
16How do I pay for my home cleaning?
Payment is due the day of each cleaning. Most customers simply pay by major credit card when booking directly on our website. Although Credit Card details are taken at the time of booking online, payment is not taken until after the clean. You may also leave a check or cash on the kitchen counter.
